This Privacy Policy outlines how Happy Cleaning Co ("we", "us", or "our") collects, uses, and protects personal information you provide when you visit or make an enquiry through our website:
🌐 www.happycleaningco.com.au

SECTION 1 – What We Do With Your Information

When you make an enquiry through our website, we collect the personal information you provide—such as your name, email address, phone number, and address—to respond to your enquiry and assist with booking a service.

We also collect basic technical information like your IP address and browser type to help improve our website and keep it secure.

Email Marketing (if applicable)

With your permission, we may send you occasional emails with:

• Promotions or discounts

• New services or updates

• Helpful cleaning tips to help maintain the calm in your home

You can opt out at any time.

SECTION 2 – Consent

How do we get your consent?

By submitting your information through our enquiry form, you give us consent to collect and use it to contact you and offer our services.

If we request your information for any other reason (like marketing), we will either ask for your direct consent or give you the chance to opt out.

How do I withdraw my consent?

You can withdraw your consent at any time by contacting us at:
📧 hello@happycleaningco.com.au

SECTION 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – Website Hosting & Third-Party Services

Our website is hosted on Wix, which provides us with the tools to manage enquiries and run our website securely.

We may also use trusted third-party tools to help us run Happy Cleaning Co, including:

• CRM (Customer Relationship Management)

• Email marketing platforms

• Payment processing services

• Analytics tools

These services only access your data when necessary and must comply with their own privacy and security obligations.

SECTION 5 – External Links and Third Parties

Some links on our website may direct you to third-party websites. Once you leave our website or are redirected elsewhere, this Privacy Policy no longer applies.

We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy policies if you share any information with them.

SECTION 6 – Security

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, or altered.

While no system is 100% secure, we use secure platforms and services to manage your data responsibly.

SECTION 7 – Cookies

We use cookies to improve your browsing experience. These may include:

• Session cookies to remember your preferences

• Analytics cookies to monitor how users interact with our site

You can disable cookies in your browser settings at any time, though this may affect how the website functions.

SECTION 8 – Age Requirements

By using our website, you confirm that you are at least 18 years old, or that you are a parent/guardian providing consent for a minor to use the site or make an enquiry.

SECTION 9 – Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will take effect immediately once posted on our website. We recommend reviewing this page periodically to stay informed.

Questions or Contacting Us

If you have any questions about this Privacy Policy or would like to access, update, or delete your personal information, you can contact us at:
📧 hello@happycleaningco.com.au