Frequently Asked Questions

Nope! Many of our clients provide access instructions so we can clean while you're out. Your privacy and security are always a top priority.

Yes. We arrive fully equipped with professional-grade tools and cleaning products. If you prefer we use something you already have in your home, just let us know.

Yes! We use eco-friendly, non-toxic commercial-grade cleaning products that are safe for kiddos and pets alike.

Absolutely. Every member of our team has a current police check, a Working With Children Check (WWCC), and is fully insured for your peace of mind.

We absolutely clean both! You can book an oven clean as a standalone service or add it to any of our cleaning packages. A fridge clean can be added to any service.

Yes, we clean the internal windows of your home. This service can be added to any cleaning you book with us.

You can organise a quote online — it's the most efficient way. We’ll confirm the details and provide you with a quote. A 50% deposit secures your booking date.

Yes! We offer weekly, fortnightly, and monthly cleans. Weekly cleans come with a discount.

We ask for at least 48 hours’ notice for cancellations or changes to avoid a cancellation fee. We value reliability and consistency for all our clients.